The Fraud Cluster inside a major Belgian bank's Customer Servicing and Efficiency tribe builds tools and coordinates the bank-wide strategy to prevent and detect fraud. This senior role exists to lead end-to-end features and opuses, combining business analysis, opus ownership and strong MS Office data visualisation skills to turn business needs into deliverable solutions.
The mission
The Fraud Cluster delivers solutions that support remote interactions, automate processes and provide fraud prevention capabilities used across the bank. The technical landscape combines functional analysis, stakeholder-driven requirements, and end-to-end testing to produce features that protect customers and reduce operational risk.
Day to day you will act as a feature owner and opus owner for selected initiatives, guiding ideation and refinement sessions using EPIC/OPUS practices and documenting outcomes in a way squads can implement autonomously. You will work with product owners, squads and contributors to validate requirements with mock-ups and visuals, coordinate contributors through refinement, and participate in end-to-end testing and go-live monitoring.
Your responsibilities
- Lead feature and opus-level business analysis, taking ownership from ideation through to delivery and validation
- Facilitate ideation and refinement workshops using EPIC and OPUS techniques to prioritise scope and convert business needs into implementable requirements
- Translate business needs into clear functional specifications and data visualisations that enable developers and testers to progress autonomously
- Coordinate contributors and stakeholders, securing validations with mock-ups and ensuring customer experience aspects are covered
- Prepare and participate in end-to-end testing, report on defects and risks, and monitor outcomes at go-live to confirm delivered functionality meets business needs
- Identify and communicate constraints, impediments and risks, proposing pragmatic mitigations to keep work on track
Your profile
Essential skills
- Minimum 6 years of experience in business analysis with proven delivery in complex organisations
- Hands-on experience with MS Office, including creating graphs and data visualisations to support decisions
- Demonstrable experience in Agile ideation and refinement techniques, including EPIC/OPUS practices
- Experience as an Opus owner or feature owner, including backlog refinement and stakeholder alignment
- Strong functional analysis capability with an understanding of technical functionalities and contribution to testing activities
- Project management experience related to OPUS and feature ownership, including progress and risk reporting
- Strong stakeholder management, clear written and spoken communication, and a structured problem-solving approach
Preferred skills
- Knowledge of fraud prevention and detection activities in the banking sector, including typical controls and monitoring patterns
Languages
- Dutch, C1
- French, C1
- English, C1
Education
- Master degree or equivalent experience