A major Belgian federal public safety organisation is modernising the digital tools used by field officers. This role exists to strengthen the team that operates and maintains a mobile field-operations application with about twenty operational modules, providing incident management, release management and technical coordination between internal infrastructure teams and an external development partner. The position requires strong experience in incident and problem management and familiarity with Office 365 and structured testing processes.
The mission
The project maintains a smartphone and tablet application used by officers for day-to-day operational tasks, currently evolving both functionally and technically. The technical landscape includes hosted infrastructure owned by the organisation, an external vendor delivering application code, bi-monthly release cycles, and a multidisciplinary team combining internal and external specialists. Work matters because uptime, clear incident handling and reliable releases directly affect operational capability for field services.
On a day-to-day basis you will prioritise and route support tickets, lead incident diagnosis and resolution, coordinate bi-monthly releases and own technical project work such as infrastructure migrations or compatibility testing. You will be the internal technical reference for the application, run regular coordination meetings with the external development partner, and ensure technical documentation, testing and post-mortem reporting are completed and shared with stakeholders.
Your responsibilities
- Lead incident resolution to restore service quickly, coordinating across infrastructure, vendor and application teams and producing clear post-mortem reports.
- Prioritise, dispatch and follow up on support tickets to improve first-line maturity and reduce mean time to resolution.
- Coordinate and validate bi-monthly releases, manage testing plans with application owners and track release outcomes.
- Own technical project work such as infrastructure migrations, compatibility testing and technical upgrades, ensuring changes are tested and documented.
- Serve as the technical point of contact between the organisation and the external development partner, organising regular alignment sessions.
- Produce and maintain clear technical documentation for the application and its integration points.
Your profile
Essential skills
- Senior experience in incident management and problem management, able to lead technical incident response.
- Demonstrable experience in release management and structured testing across application and infrastructure stacks.
- Practical knowledge of Office 365 for operational collaboration and documentation workflows.
- Strong communication skills, able to coordinate multiple technical teams and present post-mortem findings to stakeholders.
- Project management capability to run technical projects such as migrations and upgrades.
- Comfortable working in a multidisciplinary team combining internal staff and external vendors.
Languages
- French, C1
- Dutch, C1