The Customer Insights team at a large financial institution collects and analyses customer feedback and market information to inform product and service decisions. This role exists to run quantitative market research projects end-to-end, combining strong skills in Excel, PowerPoint and survey questionnaire design with pragmatic data analysis to produce clear, actionable recommendations.
The mission
The team runs regular quantitative studies, customer satisfaction tracking and ad-hoc segmentation projects that feed into product, marketing and distribution decisions. The position sits inside a central insights function that connects survey results to business KPIs and existing management reporting, working with product owners and business stakeholders to shape research scope and use results in decision making.
You will lead research projects from brief to delivery for medium-to-large studies, typically handling questionnaire design, sampling and target group selection, analysis and presentation of results. Day-to-day you will coordinate vendors or panels, run analyses in Excel or SPSS, and translate findings into concise slide decks and written summaries that stakeholders can act on. You will report into the team lead and collaborate with 4 to 8 colleagues across analytics and market research when projects require multi-disciplinary input.
Your responsibilities
- Design and deliver quantitative research projects that result in measurable business recommendations
- Translate business questions into researchable hypotheses, selecting the best research techniques and target groups
- Analyse survey data and secondary market information, producing clear tables, charts and statistical checks in Excel or SPSS
- Summarise findings into concise PowerPoint decks and written executive summaries with concrete, prioritised recommendations
- Coordinate external suppliers or fieldwork partners and ensure data quality, timelines and budgets are met
- Present results to stakeholder groups and support follow-up actions by defining success metrics and next steps
Your profile
Essential skills
- Minimum 5 years experience in market research, customer insights or a data-analytical role
- Proven ability to design survey questionnaire design and to select appropriate target groups for quantitative studies
- Strong Excel skills for data cleaning, pivot tables and statistical summaries
- Confident PowerPoint skills, able to convert analysis into concise, stakeholder-ready slides
- Clear analytical thinking and synthesis: ability to turn data into actionable recommendations
- Comfortable challenging internal clients to refine research needs and translate business questions into research designs
Preferred skills
- Experience analysing survey data with SPSS is an advantage
- Familiarity with market research panels, online survey platforms or basic sampling techniques
Languages
- Dutch or French, C1 (fluent in at least one)
- English, C1
Education
- Masters degree in a quantitative discipline preferred, or equivalent practical experience