A major Belgian corporate banking unit is accelerating the adoption of its online channels so corporate clients can buy and manage services digitally. This Junior Digital Business Analyst / Digital Channel Advisor role exists to promote digital banking products, with a particular focus on Easy Banking Business, and to support sales colleagues and customers during channel activation and onboarding.
The mission
The enterprise transformation programme is automating product and service lifecycles so mid-size and large corporate customers can transact and self-serve online. Delivery teams concentrate on the central digital roadmap while regional digital advisors increase local adoption, gather customer feedback and feed functional improvements back to product and process teams. You will work across go-to-market, product and sales support groups on digital channel topics such as Centric, Isabel and Docusign and act as a regional contact for open banking questions.
Day to day you will coach relationship managers and sales staff, help customers with complex activations for Easy Banking Business, monitor local rollout and activation progress, and report outcomes to regional management. You will collect customer feedback, highlight recurring issues, and propose pragmatic functional or process changes that improve activation rates and customer autonomy.
Your responsibilities
- Drive adoption of digital channels by enabling sales teams to sell and activate Easy Banking Business, increasing the share of digital activations and reducing manual handoffs.
- Coach and upskill relationship managers and local sales colleagues so they can independently manage standard activations and first-line support for digital banking.
- Support complex customer activations and provide technical guidance during onboarding to resolve blockers and shorten time to first transaction.
- Monitor activation progress and produce concise regional reports that show adoption metrics, blockers and proposed improvements to product teams.
- Gather and share customer feedback and competitive observations in the Digital Community to influence product and process priorities.
- Propose and document functional improvements derived from recurring customer issues and sales requests.
Your profile
Essential skills
- Comfortable explaining and demonstrating digital banking features to corporate customers and sales teams, 1-3 years' relevant experience preferred
- Ability to diagnose activation problems and provide practical technical guidance to customers and local staff
- Strong stakeholder communication skills, able to coach sales colleagues and report to regional management
- Experience in a B2B banking or commercial sales support role, with an appetite to learn product and process detail
Preferred skills
- Familiarity with Centric, Isabel or Docusign integrations
- Knowledge of open banking concepts and how they affect corporate e-channels
- Experience with Easy Banking Business or other corporate online banking platforms
Languages
- Dutch, C2 (native)
- French, C1 (very fluent)
- English, B2 (able to process documents and presentations)
Education
- Bachelor or Master in business, IT or equivalent professional experience; prior banking sector experience is an asset