A major Belgian financial institution is running a temporary remediation programme to rebuild client KYC records after a partial data loss. The Operations Officer will work within the operations and compliance team to support KYC documentation remediation and day-to-day case work, using MS Office and a variety of IT tools to validate, reconstruct and record client files.
The mission
The project is a focused effort to close gaps in Know Your Customer documentation created by the incident. The technical landscape is file-based case work supported by common banking tools and office automation, and the effort includes structured tracking and reporting so the organisation can restore compliance and avoid control weaknesses.
On a typical day you will re-perform KYC checks on impacted client files, rebuild missing documentation where possible and record the outcomes in the tracking tools. You will also contribute light PMO support to keep volume tracking and backlog monitoring up to date, and coordinate with colleagues in compliance, relationship management and IT to escalate blockers and confirm file completeness.
Your responsibilities
- Re-perform KYC checks and validate identity, address and client due diligence information to ensure files meet policy requirements.
- Reconstruct client documentation and complete file checklists so records are consistent and audit-ready.
- Validate documentation completeness and quality, raising exceptions and remediation tasks where standards are not met.
- Coordinate with internal stakeholders to obtain missing documents, clarify requirements and close outstanding cases.
- Maintain and update the remediation trackers and dashboards, providing clear data for status reports and control reviews.
- Support process improvement discussions by identifying recurring issues and suggesting straightforward operational changes.
Your profile
Essential skills
- At least 1 year of experience in operations, compliance or client documentation work, preferably in financial services.
- Practical experience with KYC checks and client documentation remediation, able to follow policy and produce audit-able outcomes.
- Strong proficiency in MS Office, especially Excel for tracking and reporting, and comfortable using various IT tools to update case records.
- Clear communicator, able to work independently, manage a steady workload and escalate issues diplomatically.
- Accurate and quality-minded, with the ability to work under pressure and maintain attention to detail.
Preferred skills
- Basic PMO capability, with experience in volume tracking, backlog monitoring and producing simple progress reports.
- Interest in banking products and an understanding of why KYC completeness matters for controls and compliance.
Languages
- Dutch, C1
- French, C1
- English, B2
Education
- Bachelor degree or equivalent professional experience