The organisation provides transversal IT products and services that support multiple internal functions across the bank, including HRM, procurement and facility management. This Senior Business Analyst will join the Building & Facility Services squad to work on the Facility scope, applying Agile Way of Working, technical experience and business experience to keep facility tools and processes operational and evolving.
The mission
The role sits in a central Tribe that delivers shared IT products for transversal functions. Two squads cover Facility Management within the Facility & Purchase to Pay cluster; your work will support the squads that operate the bank's facility management tooling and processes, maintaining business continuity and delivering features and fixes for internal users.
On a day-to-day basis you will be the subject-matter analyst for building and facility services: collecting and consolidating stakeholder needs, defining opuses and feature acceptance criteria, and preparing work for the delivery team. You will work closely with the Product Owner, developers and end users, lead user acceptance testing, and drive the change activities (training, workshops, communications) needed for process implementations.
Your responsibilities
- Lead requirement gathering and consolidation across diverse internal stakeholders to produce clear, testable feature specifications and process maps
- Define and maintain acceptance criteria for opuses and features, ensuring refinement inputs are complete before sprint planning
- Coordinate and support User Acceptance Testing and defect triage with end users and the development team to secure timely releases
- Drive change management for process rollouts, including training materials, workshops and stakeholder communications
- Improve and simplify existing processes using BPMN modelling where appropriate, increasing efficiency and compliance
- Maintain concise, consumable documentation that supports incident handling, support and knowledge transfer
Your profile
Essential skills
- 5+ years of experience as a business analyst, preferably in IT-enabled business functions
- Proven experience with the Agile Way of Working, including refinement, sprint ceremonies and delivery processes
- Technical experience in analysing system-to-system behaviour, integrations and functional architectures
- Strong business experience working with operations teams and process owners, able to translate needs into deliverables
- Excellent stakeholder management, negotiation and communication skills across technical and non-technical audiences
Preferred skills
- Practical experience with Archibus (FMIS) or equivalent facility management systems
- Experience using a BPMN tool to model end-to-end processes
- Background in facility management combined with financial insight is an advantage
Languages
- English, C1
- Dutch, B2 (or)
- French, B2
Education
- Bachelor's degree or equivalent professional experience