A life insurance provider runs a Group Life policy servicing team that manages employer-sponsored contracts and broker interactions. This Team Leader role exists to coordinate policy servicing and underwriting, strengthen internal controls and KPI management, and implement process improvements to reduce backlog and stabilise team workload.
The mission
The team manages group insurance contracts covering life, death, disability and hospitalization, processing policy changes, claims notifications and employer reporting through the central administration system and Sigedis exchanges. The immediate focus is on setting up a monitoring structure for the TechCom scope, executing internal controls and delivering an action plan to reduce the current "Not In Time" backlog.
Day to day you will lead the policy servicing and underwriting team to deliver weekly tasks within regulatory deadlines and service level agreements. You will run weekly meetings, monitor KPIs, perform operational controls, and coordinate with commercial and technical teams so that project milestones and regulatory obligations are met while gradually improving throughput and quality.
Your responsibilities
- Lead the policy servicing and underwriting team, ensuring consistent delivery against SLAs and regulatory deadlines and improving on-time delivery rates.
- Establish and maintain a monitoring structure for the TechCom scope, producing actionable KPI reports and trend analysis for stakeholders.
- Execute and document internal controls, escalate issues appropriately, and ensure compliance with rules on extralegal benefits and taxation.
- Drive a measurable action plan to reduce the "Not In Time" backlog, reallocating resources and refining processes to stabilise workload.
- Coordinate operational activities with commercial, technical and underwriting colleagues to close gaps between projects and operations.
- Communicate status and decisions clearly to brokers, clients and internal stakeholders, ensuring transparency and timely resolution of cases.
Your profile
Essential skills
- Proven capability in internal controls and process improvement within life insurance operations, with hands-on execution experience.
- Strong operational and KPI management skills, able to translate metrics into team actions and measurable improvement.
- Effective multitasking and case management ability, handling multiple files while prioritising by legal deadlines and business impact.
- Clear stakeholder communication, experienced in interacting with brokers, commercial teams and technical partners.
- Team coordination and leadership skills, able to run weekly meetings, coach colleagues and drive continuous improvement.
- Practical familiarity with Sigedis processes and with using central policy administration tools, Excel and standard office applications.
Education
- Relevant vocational or degree-level qualification, or equivalent operational experience in group life insurance.