The organisation is a mobility-focused SaaS scale-up that builds flexible, sustainable mobility plans for employers and their employees. This junior account manager role exists to improve client outcomes on the platform through proactive communication and hands-on account work, combining customer success skills with commercial attention to upsell and retention.
The mission
You will join a small cross-functional team responsible for implementing and operating corporate mobility plans via a cloud-based SaaS platform. The team works with HR and operations teams at client companies to configure benefits, run onboarding and reporting, and ensure each mobility plan reduces carbon impact while increasing employee satisfaction. Your work affects client renewals and the measurable success of mobility programmes.
Day to day you will own a portfolio of small and mid-market accounts, guiding customers through onboarding, adoption and regular business reviews. You will be the main contact for account queries, surface product feedback to the product team, and identify practical upsell opportunities that improve client outcomes. Regular written and verbal communication, simple reporting and a hands-on approach are integral to the role.
Your responsibilities
- Manage end-to-end onboarding and adoption for a portfolio of client accounts, delivering clear next steps and timelines
- Increase product usage and retention by running business reviews, training sessions and targeted adoption campaigns
- Identify and qualify upsell or expansion opportunities that align with client goals and the product roadmap
- Resolve customer issues quickly, coordinating with product and operations to deliver practical fixes and improvements
- Produce regular account health reports and maintain accurate CRM records to inform sales and product decisions
- Capture client feedback and translate it into actionable requests for the product team
Your profile
Essential skills
- 0-2 years experience in account management, customer success or a client-facing SaaS role
- Strong written and verbal communication, able to explain product value to non-technical stakeholders
- Customer-centric mindset with a track record of improving customer satisfaction and retention
- Commercial awareness, comfortable spotting and discussing upsell opportunities with clients
- Hands-on attitude to operational tasks, follow-ups and basic reporting
- Familiarity with SaaS workflows, CRMs and basic analytics
Languages
- Dutch: C1 (fluent)
- English: C1 (fluent)
- French: B2 (useful but not required)
Education
- Bachelor degree or equivalent practical experience in business, communications or a related field